Cancellation and Returns :
We are committed to providing you with a seamless shopping experience. Please read our Refund and Returns Policy carefully before making a purchase.
Returns Policy :
If you receive the wrong/incorrect product, please contact us via email at “ museumbengalsaree@gmail.com ” within 2 days from the delivery date with your order details, Phone Number, Order ID, and opening video proof. When we receive the returned parcel, we will initiate a return, exchange, or replacement within 2 days after verification, or we will provide a full refund for the product by UPI/ Bank Transfer within 3-5 business days .
To be eligible for a return, the following conditions must be met :
1) Return Windows: Contact us within 2 days from the date of delivery to initiate your return.
2) Order Number: You must provide the original order number associated with the purchase. This helps us quickly locate your order and process your refund request.
3) Phone Number: You must provide the phone number used when placing the order. This will be used for verification purposes.
4) Reason for return: You should provide a valid reason for return.
5) Original Packaging: The product must be returned in its original packaging, including any tags, labels, or accessories that came with it.
6) Unused Product: The product must be unused and in the same condition that you received it. Products that show signs of use will not be eligible for a refund.
7) Unwashed Product: The product must be unwashed. Products that have been washed or altered in any way will not be accepted for a refund.
8) Clear Video Proof: You must provide an opening (360-degree) clear video proof showing the product’s condition upon receipt. The video should clearly display any defects or issues with the product, as well as the packaging.
9) Damaged or Defective Products: Refunds for damaged or defective products will only be issued after verification by our team .
*** Special note for the customer: Please do not receive the parcel if it is damaged or defective. Please notify us with your Order ID and Phone number by mail at ” museumbengalsaree@gmail.com “.
Refund Process :
- Once we receive and inspect the returned item and the reason for return is validated, we will initiate the refund process.
- The refund will be processed within 3-5 business days through UPI/NetBanking.
The customer will bear the total cost of shipping.
Please note that the refund may take some time to reflect in your account, depending on your bank or payment provider.
Cancellation Policy :
If you cancel your order before it has been shipped, we will refund the entire amount within 2 business days. Please mention the Order ID & Phone Number for cancellation, and mail at museumbengalsaree@gmail.com .
. Order ID
. Phone Number